Traveller Information Roles and Responsibilities

StakeholderRole and Responsibility
Bridge or Tunnel Operations AgencyCoordinate traveller information with other information service providers including transportation departments/ministries, private traveller information service providers, etc.
Collect and disseminate information on border crossing status and schedules.
Provide information concerning the conditions of the roadway including bridge or tunnel activity, traffic congestion, incidents, or weather conditions to the travelling public either directly using traveller services (e.g. website) or through the media.
Collect and format data concerning road and travel conditions on bridge or tunnel.
Provide information concerning the conditions of the roadway including bridge or tunnel activity, traffic congestion, incidents, or weather conditions to area public safety agencies.
Canadian Border Services AgencyCoordinate border crossing information with other service providers including ministries of transportation, municipal governments, bridge/tunnel operating agencies, private traveller information service providers, etc.
Provide information concerning the border crossing to the travelling public either directly using traveller information services (e.g. website) or through the media.
Collect and format data concerning border crossing operations.
International Bridge or Tunnel Operations AgencyProvide information concerning the conditions of the roadway including bridge or tunnel activity, traffic congestion, incidents, or weather conditions to the travelling public either directly using traveller services (e.g. website) or through the media.
Collect and disseminate information on border crossing status and schedules.
Coordinate traveller information with other information service providers including transportation departments/ministries, private traveller information service providers, etc.
Provide information concerning the conditions of the roadway including bridge or tunnel activity, traffic congestion, incidents, or weather conditions to area public safety agencies.
Collect and format data concerning road and travel conditions on bridge or tunnel.
MetrolinxResponsible for developing and operating regional traveller information and trip planning services.
Metropolitan Transportation Agency of MontrealResponsible for developing and operating regional traveller information and trip planning services.
MTO, Corporate Services DivisionProvide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route.
MTO, Provincial Highways Management DivisionCollect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Collect and format data concerning road and travel conditions.
Provide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Collect and disseminate information on border crossing status and delays.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
MTQ, Communications OfficeProvide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions, and multi-modal) prior to a trip or en-route including phone via a 511 Interactive Voice Recognition systems, the internet and social media.
MTQ, General Regional Offices and Regional OfficesCollect and disseminate information on border crossing status and delays.
Collect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Collect and format data concerning road and travel conditions.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
Provide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Municipal Transportation AgenciesProvide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
Collect and format data concerning road and travel conditions.
Provide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
Collect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Provide information concerning traffic conditions to Intermodal Terminal Operators.
Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route.
Private Road OperatorsCollect and disseminate information on border crossing status and delays.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
Collect and format data concerning road and travel conditions.
Collect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Provide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Private Traveller Information Service ProvidersResponsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route.
Provide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
US Customs and Border ProtectionCollect and format data concerning border crossing operations.
Coordinate border crossing information with other service providers including ministries of transportation, municipal governments, bridge/tunnel operating agencies, private traveller information service providers, etc.
Provide information concerning the border crossing to the travelling public either directly using traveller information services (e.g. website) or through the media.
US Municipal GovernmentProvide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
Provide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
Collect and format data concerning road and travel conditions.
Collect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route.
US State Department of TransportationCollect and disseminate information on border crossing status and delays.
Provide information concerning the conditions of the roadway including, traffic congestion, incidents, or weather conditions to area public safety agencies.
Provide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media.
Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route.
Coordinate traveller information with other information service providers including other transportation operations centres, etc.
Collect and format data concerning maintenance and construction activities including asset restrictions from the municipality's maintenance services.
Collect and format data concerning road and travel conditions.