MTO, Corporate Services Division
Description
The Customer Service Office, within Corporate Services Division, is responsible for the Travellers Road Information Portal (TRIP) website and 511 telephone service, which provide real-time traveller information on traffic conditions and active and planned traffic events.
Included In Groups
Associated Inventory
Operational Concepts
| Area | Role and Responsibility |
|---|
| Emergency Management | Disseminate advisories using 511, website, or other traveller information services. |
| Incident Management | Disseminate incident advisories using 511, website, or other traveller information services. |
| Traffic Management | Disseminate information on traffic and weather conditions using 511, website, or other traveller information services. |
| Traveller Information | Provide information concerning the conditions of the roadway including traffic congestion, incidents, maintenance activity or weather conditions to the travelling public either directly using traveller information services (e.g. website, social media) or through the media. |
| Responsible for developing and operating traveller information services, allowing travellers to access information (traffic congestion, road weather conditions) prior to a trip or en-route. |